Please review the information displayed on this page about the legal terms and conditions that apply to the use of the WP Update Ninja website, including any subdomains of our main website ( and any services or products you purchase from us.

When using this web site you agree to be legally bound, to the maximum extent permitted by law, by these terms and conditions.

We reserve the right to modify these terms and conditions at any stage. If there are any changes to the core structure of this document, we will notify all registered users of our services via email detailing the changes.

If you do not wish to be bound by these terms and conditions then you may not use our website or any services we provide.

To use our services or our website, you need to accept these terms and conditions.

If you don’t agree to these terms and conditions, you’re not invited to the party.

Privacy Policy

We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website and our services without having to compromise your privacy in any way. For more information, please see our privacy policy.

Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Policy in its whole.

Your privacy is very important to us, Please review our detailed Privacy Policy.

Data Protection

WP Update Ninja are absolutely committed to ensuring that your sensitive data is secure and safe and will never disclose, sell or pass on your data unless required to by law.

Your sensitive data must be entered into the appropriate fields in our system so it can be stored, and treated as such. Sensitive data entered into inappropriate systems such as comments, notes or support tickets on our site are not covered by this policy, and may be transmitted, duplicated and stored in external systems as a part of our backup process or email notification systems.

All sensitive data entered correctly into the system is heavily encrypted and stored in a separate database table to all other data in our system. It is not backed up in any form in our internal backup processes and when your site is marked as complete it is permanently deleted from our servers.

If disaster strikes and we are forced to restore our site from its backups, you may be required to re-enter your sensitive data into our into the appropriate forms.

Your confidential data is very important to us.

As long as it is entered into the correct place in our systems, It is heavily encrypted and not stored in our database, in any files, or on any backups for longer than it is required. Anywhere. Ever

What We Will Do

If we are contracted to update your WordPress site, we will review your order and your site to ensure you are subscribing at an appropriate service level, that the credentials you have supplied are valid and that your site is hosted on an appropriate web host.

After we have completed our initial review, if your site has not passed the service requirements you will have the option of upgrading to an appropriate service level or cancelling the service. The requirements are as they are to ensure that your site, its users and any money generated from your site have the lowest chance possible of being negatively impacted from our services.

We will update your site. We will even have a fair go at fixing any problems we may encounter.

What we won’t do

We will not spend more than 30 minutes working on bugs and incompatibilities with any version of WordPress in any third party code including but not limited to WordPress core, and any themes or plugins you may be using.

We also will not provide WordPress core, or any theme or plugin developer updates or patches on your behalf for their incompatible code. (Although we may at our discretion do this on our own accord as members of the WordPress community)

We cannot clean up your site if it has already been hacked or defaced either before or after our services have been completed.


We will not spend a long time fixing other peoples bad code. Nor are we obligated to notify WordPress or any plugin authors of issues or provide code patches on your behalf.

We also cannot clean up your site if it has been attacked or defaced in any way.

What You Need To Provide

You are responsible for ensuring that all details you provide when registering an account, purchasing from our website, or updating your profile are correct.

We require the following credentials to be able to access your website and implement the requested changes.

  • WordPress username (must be an administrator account)
  • WordPress password for the username.
  • FTP Hostname (if different than your domain name)
  • FTP username and password.

We also require permission to perform the following actions on your website.

  • Update your site (core, plugins and themes, if there is something we need to leave as is, you need to let us know in the notes section when ordering your services).
  • Modify the current theme or create a child theme in consultation with you in order to overcome any incompatibilities that may be found with the latest version of WordPress.
  • Disable incompatible plugins and on consultation integrate compatible alternatives (if alternatives are publicly available and doing so will not take more than the allocated time).
  • Deactivate and reactivate the Infinite WP worker plugin (found here) to enable us to add your site to our management system. (When your service is completed it is then removed from our system, allowing you to re-add it to your IWP installation)
  • Install and activate the Infinite WP worker plugin if it is not already installed. (When your service is marked as complete it is removed from our system and the plugin disabled on your site.)
  • Create full file and database backups of WordPress and store them on your server.
  • Clone your site to our servers temporarily in order to achieve the update process should it be required (it is then deleted permanently as soon as the process is finished)

By registering for our services you are granting us exclusive permission to access the site and files using the supplied credentials and perform the specified tasks and only the specified tasks within your website.

You are responsible for ensuring your details are correct.

We also need the access details to your site, permission to modify it if there are problems, and your general co-operation.

Copyright and monitoring

You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.

The contents of our web site are protected by international copyright laws and other intellectual property rights.

We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us.

You may download material from our web site for the sole purpose of using it as a information resource for our services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete a questionnaire.

You need to respect the trademarks and intellectual property of us and any other company with intellectual property displaying on our site.


We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site.

When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource.

Any concerns regarding any external link should be directed to its web site administrator or web master.

We are not responsible for sites that link to us, or for sites that we link to.

Website Availability

We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.

You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.

We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.

We will do our best to ensure our website is available and our services run smoothly but cannot guarantee that they wont.

Service Cancellation Policy

You are free to cancel any services you order from WP Update Ninja any time you like using the functionality in the user dashboard or by email to Your refund amount varies on the amount of work we have completed.

Before Initial review – 100%

Before Service is being processed – 75%

Before Service is complete (eg if problems are found, and unable to continue with current plugin / theme incompatibilities) – 25%

After service has been marked as complete – 0% (Please open a support ticket so we can help you)

If at any stage you are unhappy with our services, our operators or the results. Please don’t hesitate to open a support ticket or email

You are free to cancel anytime, we reserve the right to charge a cancellation fee if you cancel after our initial review and we cannot offer a refund if the service has been completed.

Using Our Website

You may only use our website for lawful purposes and will not use it in a way that violates the rights of any third party.

You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.

Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.

You may only use our website if you don’t plan on breaking the law while doing so.

Disclaimer / Limitation Of Liability

Your use of this website and our services is at your own discretion. It is your responsibility to ensure that services provided are completed to your satisfaction.

WP Update Ninja

  • makes no warranties or representations about this website or any of the content.
  • accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website, its content or services purchased or obtained from this website.
  • does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website, the content contained within this website, or services purchased from this website under the law of contract, tort or otherwise, whether or not the loss or damage was as a result of error or misrepresentation, negligent act or omission, or any other cause whatsoever.

Where liability cannot be excluded, WP Update Ninja is limited as provided under the Australian Consumer Law and at its option:

  • the supplying of the services again; or
  • the payment of the cost of having the services supplied again;

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on any external site.

Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.


This website and its services are covered by Australian Consumer Law.

Things can happen, and we can’t guarantee that they wont. We are not responsible for events beyond our control.

Governing Law

WP Update Ninja operates this website from its offices in Australia. The laws of the State of Queensland govern these Terms and Conditions.

These terms and conditions were last updated on the 07th of August 2014.

WP Update Ninja
ABN: 42 822 957 378
73 Jane St,
Leichhardt, QLD, 4305